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What does "product is unavailable" mean?

Thank you for your interest in our diverse range of gift cards! If you've encountered a "product is unavailable" label, it indicates that the specific gift card is currently not accessible within our catalogue. This status may result from unexpe Read More

What does "out of stock" mean for gift cards?

"Out of stock" is a term used to indicate that a specific type of digital product is currently unavailable for purchase. This status can occur for various reasons, including:  High Demand: A sudden surge in demand for a particular gift card can lead Read More

How to Place an Order?

Buying a gift card or a mobile top up on CY.SEND is fast, here is the short version: Login/Register: Access cysend.com and sign in or create an account. Select & Decide: Use the Search page to find and choose your product, then decide whether Read More

What kind of digital goods are sold on CY.SEND?

We sell tens of thousand of different gift card; use the search and the filters to find the perfect gift card.  Here are some of the commonly bought gift cards categories. Gift Cards: For various online services, gaming platforms, and retailers. Mobi Read More

What could cause a mobile top-up failure?

There are various reasons why a top-up might fail:   Insufficient Funds: Ensure your payment method has enough balance or credit limit. Incorrect Details: Make sure you've entered the correct mobile number, operator details, and other required i Read More

Why haven't I received my mobile top-up?

 Several factors can affect the reception of your mobile top-up: Incorrect Mobile Number: Ensure the mobile number was entered correctly. If typed incorrectly, the top-up could be sent to a different number. Successful Top-Up but No Amount Received: Read More

How does mobile top-up work?

When you buy a mobile top-up, we electronically instruct the telecom operator to credit the selected amount to the specified mobile number. Our side of the process takes mere milliseconds, but the online communication between us and the mobile operat Read More

How fast is the mobile phone top up from abroad?  

The recharge process is typically swift, completing in just a few seconds after payment confirmation. However, there can be occasional delays when a large number of users attempt to take advantage of a newly launched promotion. Such congestion usuall Read More

How can I successfully purchase a mobile top-up on cysend.com?

Follow the steps outlined below for a successful mobile top-up: Check Balance Before Purchase: Before you proceed, it's recommended to verify your mobile balance. Some mobile operators might allow negative balances, which could affect the expect Read More

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